Support & RMA

Support & RMA

Our customer service team is happy to assist you with any questions you may have about our products, as well as with any technical questions.

You can reach us:

  • Email: support(at)biztech-distribution.eu
  • Telephone: +49 30 220121411
  • Service hours: Weekdays Mon-Fri, 8:00 am to 5:00 pm

When making inquiries, please always have your order number and, if applicable, the serial number of the product ready so that we can process your request quickly.

Returns & Refunds

Returns due to a defect or incorrect delivery are only possible with our prior written consent.

  1. Please request an RMA number by phone from customer service or by email via support(at)biztech-distribution.eu, stating the serial number/invoice number and a description of the fault.
  2. After your application has been reviewed, you will receive an RMA number with detailed shipping information within one working day.
  3. Required for shipping/returns:
    1. Pack the item securely for transport in its original packaging (if available).
    2. Please include a copy of the invoice and a description of the error.
    3. Write the RMA number clearly on the package.
  4. We send the shipment prepaid exclusively to the shipping address of our logistics center provided.
  5. Once the goods arrive, they will be inspected. Depending on the situation, they will be repaired, replaced, or a credit note issued. We will keep you informed of the progress via email.

Please note:
Unfortunately, we cannot accept unregistered or unpaid shipments.

These RMA and support policies apply in addition to our Terms and Conditions. In case of doubt, the Terms and Conditions prevail. Priority.

Orders & Customer Account

Our offer is exclusively for businesses (§ 14 BGB) operating as resellers/dealers. If you are interested in a partnership, please register with us as a dealer at
Please provide your VAT identification number.

Companies can register via this link. Please note that your registration will be reviewed after submission. This may take up to 48 hours.

You currently do not have access to your account because you have forgotten your password or it is recognized as invalid - here
You can request a new password.

Please contact us at contact(at)biztech-distribution.eu if you require a project proposal with a binding period. Our pre-sales
We will gladly assist you if you require items that are not (yet) listed in the catalog.

Returns & Complaints

No, there is no statutory right of withdrawal. Exceptions are made for incorrectly delivered items or defective goods. Should we, as a gesture of goodwill, accept a return, we will charge €30 for goods valued under €200; otherwise, the price will be agreed upon.

Visible defects must be reported within 7 days of receipt. Please report the defect, such as a faulty device, by email to: support(at)biztech-distribution.eu.
Please refer to the information under Support & RMA .

Please send items only to the address specified in the RMA authorization (see Support & RMA ) . We do not accept collect shipments to our office address.

The customer bears the shipping risk. We recommend using insured shipping with tracking.

Contact & Support

You can reach us:

  • Email: support(at)biztech-distribution.eu
  • Telephone: +49 30 220121411
  • Service hours: Weekdays Mon-Fri, 8:00 am to 5:00 pm
  • Or soon via chat function.